Terms of Service

These Terms of Service ("Terms") are a contract between you and MyAirAdvocate ("we," "us"), operated by Nathan Zarcaro, Massachusetts, USA. By creating an account, checking the acceptance box, or using the service, you agree to these Terms and to our Privacy Policy. If you use MyAirAdvocate on behalf of a travel agency, you represent that you have authority to bind that agency.

MyAirAdvocate is software. It monitors flight information for bookings you submit, detects disruptions, and prepares draft compensation claims and related documents under EU Regulation 261/2004 and the UK's equivalent regime ("EC261/UK261").

We are not a law firm and do not provide legal advice or legal representation. Prepared claims, scores, guides, and any other output are informational tools. You and your clients decide whether and how to pursue any claim. We never handle passenger funds, take no percentage of any compensation, and make no guarantee that any claim will succeed or that any amount will be paid. Compensation decisions rest with airlines, regulators, dispute bodies, and courts.

You are responsible for: (a) having your client's authorization before submitting their booking data or filing anything on their behalf; (b) the accuracy of information you submit; (c) reviewing every prepared claim before use; and (d) complying with the laws and professional obligations that apply to your agency. Client and passenger data you submit is handled as described in the Privacy Policy.

Paid plans bill monthly in advance through Stripe at the prices shown at purchase. Usage allowances (such as monthly itinerary caps) reset each billing period and do not roll over. You may cancel any time, effective at the end of the current period; fees already paid are non-refundable except where the law requires otherwise. We may change prices with notice effective the following period. Accounts provisioned with beta or pilot codes receive the access we designate and may be adjusted as pilots conclude.

Flight status, schedules, and weather come from third-party data providers and may be incomplete, delayed, or wrong. Monitoring depends on data availability; we do not warrant that every disruption will be detected or that alerts will arrive within any particular time. Verify critical facts before filing.

Do not misuse the service: no unlawful use, no submitting data you lack rights to, no attempting to breach security, no reselling access, no automated scraping of the service, and no use of our output to mislead airlines, clients, or regulators.

The service, its software, guides, and branding are ours. You retain your data; you grant us the license needed to operate the service on it (process bookings, monitor flights, prepare documents, send communications you configure).

The service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. To the maximum extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim, and we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost claims, or lost data.

You will defend and indemnify us against third-party claims arising from your breach of these Terms, your submissions, or your filings on behalf of clients, except to the extent caused by our own breach.

You may close your account at any time. We may suspend or terminate access for breach, non-payment, or risk to the service, with notice where practicable. Sections that by their nature survive (2, 3, 7–12) survive termination.

We may update these Terms; material changes will be versioned and presented for acceptance. Continued use after the effective date constitutes acceptance of non-material changes.

These Terms are governed by the laws of the Commonwealth of Massachusetts, USA, excluding conflict-of-law rules; exclusive venue lies in the state and federal courts located in Massachusetts.