Last updated: August 13, 2026
MyAirAdvocate ("we", "us") provides flight monitoring, disruption alerts, and preparation of air-passenger-rights compensation claims (EC261/UK261 and similar) for professional travel agencies ("you") and, through you, your clients ("travelers"). By creating an account or using the service you agree to these terms.
Claim documents, eligibility assessments, claim-strength scores, and related information are automated assessments provided for convenience. They are not legal advice, and we are not a law firm. Compensation is determined by airlines, regulators, and courts — we do not guarantee any outcome or amount.
You are responsible for the accuracy of itineraries and contact details you provide; for holding your clients' consent before enabling any traveler communications (and attesting to that consent in the product); and for complying with the laws and professional obligations that apply to your agency. You will not use the service to send unlawful, deceptive, or unsolicited communications.
Where enabled, we send automated flight-disruption and account text alerts: to agents who opt in within account settings, and to travelers whose agent has recorded their express consent. Message frequency varies with flight activity. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Consent to receive texts is not a condition of purchase. See our Privacy Policy for how mobile information is handled.
Current pricing is published at /pricing. Pilot and beta accounts may receive the service free or at granted tiers for a period we determine. We may change pricing with reasonable advance notice; changes apply from your next billing period.
You retain your data. You grant us the rights needed to operate the service (parsing forwarded itineraries, monitoring flights, generating claim documents, sending configured communications). We may use aggregated, de-identified operational data (e.g., route delay statistics) to improve the service. Deleting your account removes your agency's data as described in the Privacy Policy.
The service depends on third-party flight, weather, email, and SMS providers. We work to keep monitoring continuous but do not warrant uninterrupted operation, and flight data may occasionally be delayed, incomplete, or revised by its sources.
The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our total liability arising out of the service is limited to the amounts you paid us in the twelve months before the claim, and we are not liable for indirect, incidental, or consequential damages, including missed claims, missed deadlines, or lost commissions.
You may delete your account at any time from settings. We may suspend or end accounts that violate these terms or create risk for the service, with notice where practicable.
We may update these terms; material changes will be notified to your account email. Continued use after changes take effect constitutes acceptance. Questions: hello@myairadvocate.com.