Frontier Airlines: Compensation After Flight Delays & Cancelations
When Frontier cancels or delays your flight, it is easy to get frustrated. And on domestic flights within the United States, passengers are not entitled to proactive compensation.
However, passengers are not within options when their Frontier flight is disrupted, and compensation is still possible.
In this guide, we're going to cover:
- Your United States DOT passenger rights
- Frontier Airlines guaranteed passenger entitlements
- How to earn compensation when things go wrong
Frontier Airlines flight delay and cancelation policy
Like all other United States domiciled airlines, Frontier Airlines is not required to provide passengers compensation in the event of a flight disruption, regardless of whether Frontier was at fault for the delay/cancelation.
However, passengers do have the right to a refund in the event of a controllable flight delay.
What is a controllable flight delay?
A controllable flight delay is a disruption that occurs because of something within an airline’s control. This includes:
- Mechanical problems
- Crew delays
- Paperwork delays
Weather related disruptions are considered to be outside of Frontier’s control, and as such, are not eligible for a refund.
Refund policy
Frontier passengers are entitled to a refund after a substantial flight delay or cancelation if they opt not to fly.