THE AGENT CLAIMS DIRECTORY
Your client's flight went wrong. Here's the airline-by-airline playbook.
Written for travel agents, not passengers: which flights qualify under EC261/UK261, what each airline is actually like to claim against, how to file under your agency's name, and when to escalate. Up to €600/£520 per passenger.
British Airways
BAUK carrier — inbound UK flights qualify · claim window 6 years · escalates via CEDR
The agent's guide →
Virgin Atlantic
VSUK carrier — inbound UK flights qualify · claim window 6 years · escalates via CEDR
The agent's guide →
easyJet
U2UK carrier — inbound UK flights qualify · claim window 6 years · escalates via CEDR
The agent's guide →
Ryanair
FREU carrier — inbound EU/UK flights qualify · claim window 6 years
The agent's guide →
Lufthansa
LHEU carrier — inbound EU/UK flights qualify · claim window 3 years · escalates via söp (Schlichtungsstelle öffentlicher Personenverkehr)
The agent's guide →
Air France
AFEU carrier — inbound EU/UK flights qualify · claim window 5 years · escalates via MTV (Médiation Tourisme et Voyage)
The agent's guide →
Delta Air Lines
DLEuropean departures qualify · claim window departure-country clock
The agent's guide →
United Airlines
UAEuropean departures qualify · claim window departure-country clock
The agent's guide →
KLM
KLEU carrier — inbound EU/UK flights qualify · claim window 2 years · escalates via Geschillencommissie Luchtvaart
The agent's guide →
Iberia
IBEU carrier — inbound EU/UK flights qualify · claim window 5 years
The agent's guide →
TAP Air Portugal
TPEU carrier — inbound EU/UK flights qualify · claim window 3 years
The agent's guide →
SAS Scandinavian Airlines
SKEU carrier — inbound EU/UK flights qualify · claim window 3 years · escalates via ARN (Allmänna reklamationsnämnden)
The agent's guide →
Aer Lingus
EIEU carrier — inbound EU/UK flights qualify · claim window 6 years
The agent's guide →
Wizz Air
W6EU carrier — inbound EU/UK flights qualify · claim window to be confirmed
The agent's guide →
Vueling
VYEU carrier — inbound EU/UK flights qualify · claim window to be confirmed
The agent's guide →
American Airlines
AAEuropean departures qualify · claim window departure-country clock
The agent's guide →
JetBlue
B6European departures qualify · claim window departure-country clock
The agent's guide →
More airlines are added as their guides are researched and verified — depth before breadth, deliberately. Guides by Nathan Zarcaro, founder of MyAirAdvocate. General information for travel professionals, not legal advice.