HOW IT WORKS
How automated flight compensation works for travel agents
You forward one email.
We do the rest.
Every flight watched around the clock. Every disruption turned into a prepared compensation claim — before you even hear about it. Every client alerted in your name. Here is exactly how.
THE SAME THURSDAY, TWICE
A cancellation is a crisis or a moment. The only difference is who knew first.
WITHOUT MYAIRADVOCATE
- 4:47 pmBA117 to Nice cancels. You don’t know yet.
- 5:20 pmYour client texts you from the gate. Furious. You are at your daughter’s recital.
- 5:25 pmYou call the airline. Hold time: 2 hours 40 minutes.
- 8:10 pmRebooked for Thursday. Nobody mentions the €600 per person they’re legally owed.
- NeverThe Hendersons — four of them — never claim the €2,400. Neither do you.
WITH MYAIRADVOCATE
- 4:47 pmBA117 cancels.
- 4:59 pmOur next 15-minute check sees it in the airport’s own departure data. EC261 claim generated: 4 passengers, €2,400, evidence attached, letter written.
- 5:00 pmYou get the alert — with the amount in the subject line. Your client gets a message in your agency’s name: their rights page, the meals-and-hotel script, what to say at the desk.
- 5:15 pmYou call the Hendersons: “I already know. Here’s the plan — and here’s €2,400 you didn’t know you were owed.”
- RenewalThey tell everyone about the agent who was on it before they were.
THE MACHINE, IN FOUR BEATS
Forward. Watch. Claim. Call.
Forward the confirmation
Any airline’s booking email, forwarded to your private MyAirAdvocate address. Our AI reads every flight and every passenger, in any format. That is the entire setup.
WHAT AGENTS DON’T EXPECT
Set one inbox rule — “auto-forward airline confirmations” — and every future booking across your whole agency monitors itself. Zero steady-state effort. No email to forward? Add the trip by hand in thirty seconds.
We watch every flight
Around-the-clock monitoring for delays, cancellations, and denied boarding — from the airports’ own departure and arrival data.
WHAT AGENTS DON’T EXPECT
Forwarded a trip that already flew? We check it retroactively. UK claims reach back six years — which means the client book you already have is already owed money.
The claim files itself
A qualifying disruption generates the EC261/UK261 claim before we even email you: whole-booking amounts, the legal citations, and the airport’s own delay telemetry attached as evidence. Your client signs one letter of authority on their phone, and Autopilot takes it from there: the claim goes to the airline by email (or, for airlines that only take their own form, as a ready checklist you paste in), every reply is read, refusals are answered with the evidence in the file, email airlines are chased every fortnight, and at week eight the complaint to the regulator is ready.
WHAT AGENTS DON’T EXPECT
One letter, every passenger. A family of four on a cancelled long-haul is €2,400 — not €600. The weather on the day is in the file: clear skies mean the airline can’t hide behind “extraordinary circumstances.” And nothing that argues, accepts or declines money goes out without a person at MyAirAdvocate reading it first.
You make the good-news call
Your client already has their rights page, in your agency’s name, on their phone, with a timeline of every step. You call knowing everything — including money they didn’t know existed.
WHAT AGENTS DON’T EXPECT
The airline pays the passenger directly; we never hold the money. On Agency, your job ends at forwarding the email. Your name is on the alert; the airline’s name is on the blame.
THE FULL SUITE
Every feature, organized by when it saves you.
Before the trip. During the disruption. After, when the money moves. And every day you run the business.
BEFORE THE TRIP
Route IQ (Professional)
Every flight on a route ranked by real recent performance — median delay, on-time rate, cancellations, weather attribution, turnaround discipline per airline. Book the 9am, not the 6pm.
Pre-trip risk forecasts (Professional)
Delay risk and weather 24–48 hours before departure. Warn your client before the airport does.
Client book & contact preferences
Every traveler you protect, their contact details, and per-trip consent — in one place.
DURING THE DISRUPTION
Instant detection
Delays, cancellations, denied boarding — from airport telemetry, not from your client’s angry text.
Client alerts in your name (Professional)
A branded live rights page on their phone: what the airline owes them right now, plus the script for the desk. Even for weather.
Care rights, every time
When compensation doesn’t apply, meals, hotel, and rebooking still do — and we say so, so nobody forfeits them at the gate.
AFTER — THE MONEY
Claims prepared, evidence attached
The letter, the citations, whole-booking amounts, and the airport’s delay data. Ready before you read the alert.
Claim strength score
A 0–100 score with the reasons — legal posture, delay data, and the weather that day. Know which claims are slam-dunks.
Concierge claims (Agency)
We file, chase, and close. You get status updates and the good-news call.
Retroactive recovery
Six years back for UK, three for most of the EU. Forward your history; find the money.
RUNNING YOUR BUSINESS
Communications log
Every email and text — to you and to travelers — archived with content and timestamps. Your duty-of-care paper trail, automatic.
Reports that renew clients (Professional)
Trips protected, disruptions caught, compensation recovered. The renewal conversation, in numbers.
Team seats (Agency)
One agency workspace, individual logins, shared client book, one forwarding address for everyone.
Your branding, everywhere
Logo and colors on every client-facing page and message. They see you, not us.
ROUTE IQ · PROFESSIONAL
Know which flight to book — before you book it.
Type a route. See every flight ranked by how it has actually been flying — median delay, on-time rate, cancellations, what share of delays were weather, and how tightly each airline turns its aircraft around. From the same airport telemetry our claim letters cite as evidence.
- › Day-by-day operations, ringed by that day’s weather
- › Delay attribution: rough-weather days vs the operational baseline
- › Turnaround discipline per airline — tight schedules cascade
THE READ
Virgin at 09:05 has run the cleanest — median 6 min. Avoid AA101 if timing matters; it’s been running 41 min behind, and 38% of its delays fell on clear days.
ONLY ON MYAIRADVOCATE
Present during the disruption.
Unbeatable after it.
WHILE THEY'RE STRANDED
Your client gets their rights, live — in your name.
On Professional and Agency, the moment a flight breaks your client is emailed — and texted, on US and Canadian numbers — a live page — branded with your agency's logo and colors — showing exactly what the airline owes them at the gate: meals, hotel, rebooking. Even for weather.
A word-for-word script for the gate desk included. Your client stands in the chaos holding proof their agent is already on it.
SENT BY COASTAL LUXE TRAVEL — MONITORING YOUR TRIP
Sarah, here's what you're owed right now
✓ THE AIRLINE OWES YOU NOW
· Meals & refreshments
· Hotel + transfers tonight
· Rebooking or full refund
RE: CLAIM UNDER UK261 — FLIGHT UA941
"…at the time of this flight, the airport's delay index was 1.44 (normal), the median departure delay was 26 minutes, and 83 flights operated in the surrounding window. No extraordinary circumstance affecting the airport's operations existed; the disruption was accordingly within the operating carrier's control."
— OPERATIONAL EVIDENCE, ATTACHED AUTOMATICALLY
WHEN THE AIRLINE PUSHES BACK
Our letters quote the airport's own data.
Airlines deflect claims by blaming "circumstances." Our claim letters arrive pre-armed: real delay telemetry and weather records from the departure moment, woven into the legal demand.
83 flights made it out fine that hour. Explain yours.
FOR THE WHOLE BOOKING
One claim. Every passenger.
Compensation apps make each traveler sign up alone. We read the booking — every passenger on it — and claim for all of them in one letter.
A family of four on a cancelled long-haul isn't a €600 claim. It's €2,400.
4 passengers · one letter
THE ADVISOR COCKPIT
Software that looks like it wins money.
EVERY CLIENT, ONE GLANCE
Trips that look like trips
Every booking becomes a photo card — destination, flights, live status. Disruptions surface themselves, and the claim is generated before you even open the page.
THE CLAIM, ASSEMBLED
Route map, evidence, letter — one screen
The great-circle route over real coastlines, the airport-telemetry evidence badge, and the ready-to-send legal letter. Copy your client's live rights link from the same page.
BEFORE IT EVEN HAPPENS
Know before wheels-up.
24–48 hours ahead of departure, Professional accounts get a risk forecast for every flight — chronic-delay patterns from the route's own history, plus the weather picture. Warn the client, plan the connection, look clairvoyant.
TOMORROW · LHR → EWR
This route has run a median 28-minute departure delay across recent same-weekday operations. Consider protecting the onward connection.
WHY NOT JUST A CLAIM APP?
Built for travel agents. Not around them.
The airline pays your client directly, in full, either way — the difference is who wins it, and who gets the credit.
DO THE MATH ON YOUR OWN BOOK
One caught claim pays for years of the product.
€250–€600
per passenger, per qualifying disruption
Set by law. Not negotiable by the airline.
×4
passengers on a typical family booking
One letter. Four payouts. €2,400 on a long-haul cancellation.
6 years
of retroactive UK claims
Your existing client book is already owed money you have never claimed.
Against $19–$99 a month, a single caught claim returns 20–40× the subscription — in your client’s pocket, with your name on the good news. The retained relationship is worth more than the claim.
HONESTLY
Built for agents whose clients fly to, from, or through Europe and the UK.
THIS IS FOR YOU IF
- › Your clients fly transatlantic, intra-Europe, or via London regularly
- › You sell luxury, honeymoon, group, or multi-generational travel — bigger bookings, bigger claims
- › Your value proposition is “I take care of you when things break”
- › You run a team and want every agent’s bookings watched from one address
PROBABLY NOT (YET) IF
- › Your bookings are almost entirely US-domestic — EC261/UK261 don’t apply there
- › You want a full itinerary-builder or CRM — we integrate with your day, we don’t replace it
We’d rather you know now than after signing up. Not sure a route counts? Read which flights EC261 and UK261 cover.
Forward one email. See what your book is owed.
Plans from $19 a month. Monitoring begins with your first forwarded booking.