ABOUT
Airlines owe passengers billions a year.
Most of it is never claimed.
Under EC261 and UK261, a cancelled or badly delayed flight owes each passenger €250–€600 (£220–£520) in fixed cash compensation. The rules are old, settled, and generous — and airlines count on almost nobody using them. Estimates put unclaimed compensation in the billions every year. The money doesn’t vanish; it just stays with the airline.
MyAirAdvocate exists to move it. Forward a booking confirmation email and every flight on it is watched — down to a 15-minute pulse around departure. When a flight breaks in a way the law pays for, the claim prepares itself: the amount, the legal citations, the departure airport’s own delay data attached as evidence.
I’m Nathan Zarcaro, and I build all of it. My family ran a travel agency, so I watched the disruption problem from the inside: when a client’s flight broke, fixing the trip was unpaid chaos — and the compensation the airline legally owed went unclaimed, every time, because nobody had the hours to fight for it. MyAirAdvocate is the tool that agency never had, built for both sides of the counter: travel agents who protect clients at scale, and travelers claiming for themselves.
The pricing philosophy is the product’s spine: claim companies typically keep 25–50% of a passenger’s compensation. We never take a percentage. Agents pay a flat monthly subscription; travelers pay a flat $39 that’s charged only if the airline actually pays. Either way, the airline pays the passenger directly — compensation never passes through us.
Everything published here — the airline claim guides, the EC261 breakdown, the traveler guides— is written against the regulation and the case law it cites, and kept honest about limits: what the law pays, what it doesn’t, and when an airline’s refusal is worth fighting.
Questions, corrections, or a flight story worth hearing? Get in touch — a real person reads everything.