Last updated: August 13, 2026
MyAirAdvocate ("we", "us") provides flight monitoring and air-passenger-rights services to travel agencies and their clients. This policy explains what we collect and how we use it.
Account information (name, agency name, email, and — if you enable text alerts — mobile number); itinerary information forwarded to us or entered by your agency (traveler names, flight details, booking references, and any contact details your travel advisor records with your consent); and flight and weather data from aviation data providers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use categories exclude text-messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties or lead generators.
We send two kinds of service messages: (1) flight-disruption and account alerts to travel advisors who enable text alerts in their portal settings, and (2) flight-disruption alerts to travelers whose travel advisor has recorded their express consent. Message frequency varies with your flights' status. Message and data rates may apply.
Reply STOP at any time to stop receiving messages, or HELP for help. You can also email hello@myairadvocate.com.
To monitor booked flights, detect disruptions, prepare compensation claims under EC261/UK261, notify the right people when things break, and operate and improve the service. We do not sell personal information.
We share data only with service providers needed to run the product (hosting, email and SMS delivery, flight and weather data) under contractual confidentiality, and where required by law. Claim letters are shared with airlines only at your agency's direction.
Account data persists while your account is active. Deleting your account from portal settings removes your agency's data. Travelers may request removal of their details via their travel advisor or by emailing us.
Questions: hello@myairadvocate.com