PRICING
Travel agent pricing: flat monthly, never a cut of your client’s compensation
Flat, simple, honest.
A subscription — never a cut of your clients' compensation. Pick the tier that matches how hands-off you want claims to be.
Starter
The full machine, for solo agents
- ✓ 30 itineraries / month
- ✓ Email ingestion — forward any airline's confirmation
- ✓ Automatic monitoring + claim-strength scoring
- ✓ Email alerts the moment a disruption qualifies
- ✓ Ready-to-send claim letters, routed per airline
- ✓ Autopilot — your client signs once, the claim files, gets chased and escalates
- ✓ Your branding on client rights pages — logo, colors, your number
- ✓ Whole-booking claims — every passenger on the booking, one letter
- ✓ Evidence-backed letters — airport delay telemetry attached automatically
- ✓ Claims pipeline tracking
Professional
See risk coming, prove your value
- ✓ 75 itineraries / month
- ✓ Everything in Starter
- ✓ Pre-trip risk forecasting — weather + chronic-delay patterns
- ✓ Direct client alerts — their live rights page, sent in your name
- ✓ Route IQ — how every flight on a route has actually been flying
- ✓ Reporting dashboard with total recovered for your clients
- ✓ Denied-boarding claims support
Agency
✦ Concierge — never send a claim letter yourself
- ✓ Unlimited itineraries (fair use)
- ✓ Everything in Professional
- ✓ ✦ Concierge claims — our claims team works every claim for you
- ✓ 3 team seats — one shared workspace
- ✓ Expanded reporting with airline & route breakdowns
- ✓ CSV data export
Questions, answered
What counts as an itinerary?
One forwarded booking confirmation = one itinerary, however many flights it contains. A round trip with a connection each way is one itinerary, four monitored flights.
What happens if I go over my monthly allowance?
Nothing bad — and this matters: we never stop monitoring your clients' trips. Your extra itineraries are still ingested and watched. We'll flag that you're over and suggest the next tier, but no client's flight ever goes unmonitored because of a limit. (Agency's unlimited tier is subject to fair use.)
Do you take a percentage of my clients' compensation?
Never. The airline pays your client directly — we never touch the money. Your subscription is the only thing you ever pay us. (Most consumer claim services take 25–35% of the payout. We think your clients should keep what they're owed.)
Who actually sends the claim to the airline?
On every plan, Autopilot can. Your client signs a letter of authority on their phone (one tap, no account); the claim goes to the airline by email with the evidence attached, is chased at day 14 and every two weeks after, and the escalation is ready at week 8. Where an airline only takes claims through its own form, you get a ready checklist to paste in — about 90 seconds. You can always send a claim yourself instead. On Agency, our claims team works every claim for you.
Can I cancel anytime?
Yes — self-serve from your billing page, effective at the end of your billing period. No contracts, no cancellation calls.
Which flights are covered?
EC261 covers flights departing EU airports (on any airline) and flights arriving into the EU on EU carriers. UK261 mirrors this for the UK. Compensation runs €250–€600 (£220–£520) per passenger depending on distance, for 3+ hour arrival delays, cancellations, and denied boarding.
How far back can claims go?
Up to 6 years in England, Wales and Northern Ireland, 5 in Scotland, and typically 2–5 years across EU countries. Forward an old itinerary and we'll check it.