RIGHT NOW
What should I do right now?
Still at the airport, or just got the cancellation from easyJet? These come first. The compensation comes after, once you’re home.
Choose a refund or a new flight. You pick, not easyJet: a full refund of the unused ticket, paid within 7 days, or a new flight to your destination at the earliest opportunity (Article 8).
Ask for another airline if you have to. Re-routing at the earliest opportunity isn’t limited to flights run by easyJet. If its next seat is days away, ask for a seat on another airline.
You’re owed food and, if needed, a hotel. While you wait for the new flight, easyJet owes you meals and refreshments, and a hotel with transport to it if you’re stuck overnight (Article 9).
Keep every receipt. If easyJet doesn’t provide them, buy reasonable meals and a hotel yourself. You can claim the cost back.
Don’t take a voucher instead of cash. Vouchers need your signed agreement (Article 7(3)). Say no and the refund and compensation are owed in money.
Write down when you were told. The date and time of the cancellation notice decide whether compensation is owed. Screenshot the email or text.
ON OUR RADAR
Recent easyJet cancellations
Our radar confirmed 47 easyJet cancellations in the last 30 days, on 44 flight numbers. The most recent:
- U2866CancelledGlasgow to London
- U27841CancelledAmsterdam to London
- U22512CancelledAmsterdam to London
- U28428CancelledNice to London
- U28740CancelledSharm El Sheikh to London
- U24958CancelledRome to Paris
The radar watches 7 European airports (Barcelona Airport, Rome Fiumicino, Paris CDG, Heathrow, Frankfurt Airport, Gatwick, Schiphol), so this isn’t every easyJet flight. Each flight’s page shows what we recorded. Every easyJet flight on the radar →
QUALIFY IT
Does my cancelled easyJet flight qualify?
Notice comes first. Under 7 days: you’re owed, unless the new flight left no more than an hour before the original and landed less than two hours after it. From 7 to 13 days: the windows widen to two hours early and four hours late. With 14 days or more: nothing for the cancellation itself, though your refund and rebooking rights stand.
Then the rules. easyJet UK flights from Gatwick, Luton, Bristol and Manchester are UK261. easyJet Europe (the Austrian-licensed airline, with OE- registered aircraft, flying the intra-EU network) is EC261. The amounts are the same in different currencies, and the claim goes to the same form.
A cancellation announced at the gate is under 7 days’ notice by definition. That’s the strongest position you can be in.
THE MONEY
How much am I owed?
£220
Under 1,500 km
£350
1,500–3,500 km
£520
Over 3,500 km
Per person, measured on the journey’s great-circle distance.
Under 1,500 km: £220 / €250. From 1,500 to 3,500 km: £350 / €400. Over 3,500 km: £520 / €600, which on easyJet means a few routes such as Gatwick or Manchester to Hurghada. Gatwick to Faro and the Greek islands are £350 claims. Gatwick to Alicante (1,431 km), UK domestic flights and the near Continent are £220. If easyJet re-routes you and you land within two hours (under 1,500 km), three hours (1,500 to 3,500 km) or four hours (over 3,500 km) of the original arrival, it can halve this.
THE PUSHBACK
What will easyJet say to refuse?
easyJet cancellations usually come down to two causes. Summer air traffic control (ATC) restrictions are usually genuinely extraordinary. Crew or rotation problems never are. The refusal letter tends to say “operational reasons” and stop there. Ask for the specific cause and the date it applied. Under Wallentin-Hermann, easyJet has to prove it.
Strikes are the one to watch. A strike by easyJet’s own crew isn’t extraordinary, whether a union called it (Airhelp v SAS, 2021) or staff called in sick together in protest (Krüsemann, 2018). A French ATC strike is. Ask which it was.
THE EDGE
What’s specific to easyJet
easyJet has no claims email. The EU261 compensation form on its website is the only way in, and it gives you a reference number. Keep it. Follow-ups without it go nowhere.
On easyJet’s UK flights, CEDR is the complaints scheme. After a refusal, or 8 weeks with no answer, its arbitration is free for you and binding on easyJet. On easyJet Europe flights within the EU, go to the enforcement body for the country you flew from.
Most easyJet claims are £220 or £350. Check the distance before you accept a figure: Gatwick to Hurghada is 3,900 km, which is £520.
You have six years to claim in England and Wales. Elsewhere, the time limit is set by the country whose courts hear your claim.
The same rules on any airline: what to do when your flight is cancelled.
HOW TO CLAIM
How do I claim?
Claim through easyJet’s EU261 compensation form. One claim per booking, with everyone on it listed.
Attach your booking confirmation and the cancellation message. A screenshot of easyJet’s app notification or text is fine.
Turn down a voucher if one’s offered. Cash is the default under Article 7(3), and a voucher needs your written agreement.
Note the date. If easyJet refuses, or 8 weeks pass with no answer, open a CEDR case (UK flights) or go to the enforcement body for the country you flew from.
WHAT EASYJET OWES YOU
Check what easyJet owes you — free, two minutes. $39 only if the airline pays.
Check my flight →YOU ASK
Common questions
easyJet moved me to the next morning. Can I still claim?
Yes, unless you had 7 to 13 days’ notice and the new flight fit the four-hour window. A next-day flight almost never does.
I accepted the refund in the app. Does that end my claim?
No. The refund settles the ticket. Article 7 compensation is a separate right.
Which easyJet do I claim against?
The operating airline on your e-ticket: easyJet UK or easyJet Europe. It’s the same form either way, and the rules follow the airport you departed from.
easyJet cancelled for weather at Gatwick. Is my claim dead?
For the cancellation compensation, usually. Your care rights (meals, hotel, transfers) survive every cause, so claim those with receipts.
Can I email my claim to easyJet?
No. easyJet has no claims email. Use the EU261 compensation form on its website, and keep the reference number it gives you.
The law this guide is written against: EC261 full text (EUR-Lex) · UK261 full text (legislation.gov.uk)
General information, not legal advice. Compensation depends on the facts of each disruption and the airline’s evidence. MyAirAdvocate files claims for a flat $39, charged only if the airline pays, and never takes a percentage of what you are owed.