QUALIFY IT
The measurement fight, first
Compensation turns on arrival delay, and arrival in law is the moment the doors open (Germanwings, C-452/13). easyJet quotes on-blocks. On a delay recorded at 2h 50m, the taxi and the stand wait are the entire claim.
If your client’s own timestamps — the app, a boarding-gate photo, a text home — put it at three hours, file and say so. It is a routinely winnable argument.
Rolling delays count in full. Three 45-minute pushes that total 3h 05m are one 3h 05m delay.
THE MONEY
What is it worth?
£220
Under 1,500 km
£350
1,500–3,500 km
£520
Over 3,500 km
Per passenger, measured on the journey’s great-circle distance.
Under 1,500 km £220 / €250 · over 1,500 km £350 / €400. That’s the whole easyJet table. A family of four on a late Gatwick–Tenerife is £1,400.
THE PUSHBACK
What easyJet will say
Summer easyJet delays are the ATC-slot story: Gatwick and the French and Spanish sectors restricted, aircraft held. When that is genuinely the cause, it is extraordinary and the claim is weak — but easyJet must show it applied to this flight, not to the day.
Knock-on delay is the other letter: the inbound aircraft was late, therefore this one was. That is an operational cause, not an extraordinary one. A late inbound is easyJet’s rotation problem.
THE EDGE
What’s specific to easyJet
easyJet’s form asks for the delay length up front — enter the arrival delay, doors open, not the departure delay it will try to steer you to.
CEDR membership means the free-arbitration line works: after 8 weeks or a refusal, reference CEDR. easyJet settles a share of these before the case opens.
The whole fleet is short-haul, so £350 / €400 is the ceiling on any delay claim — quote it to the client before you file.
Reading this as the passenger, not the agent? The plain-English version for your own trip: flight delayed 3+ hours — what you’re owed.
THE PLAY
How do you file it?
File through easyJet’s EU261 compensation form with the arrival time your client can evidence.
Attach the booking, the boarding pass, and anything time-stamped from the gate or the arrival.
Ask in the claim for the recorded cause; a one-word “operational” answer is the opening for CEDR.
FLYING IT YOURSELF?
Check what easyJet owes you — free, two minutes. $39 only if the airline pays.
Check my flight →TRAVEL AGENTS · Forward the booking and this claim is prepared for you. Start watching client flights →
AGENTS ASK
Questions agents ask
The delay was 2h 55m by easyJet’s number — worth filing?
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Yes, if your client’s own arrival evidence clears three hours at the doors. That five minutes is the standard fight.
They got a £5 meal voucher at the gate — does that offset anything?
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No. Care is owed on top of compensation, not instead of it.
Delayed on the outbound, missed a cruise — is the cruise claimable?
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Not under 261. Consequential losses are a travel-insurance matter; the £350 still is.
Does easyJet Plus or Flexi fare change anything?
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No. Compensation is per passenger, regardless of fare.
How long does easyJet take?
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Two to six weeks to a first answer in normal periods; longer in July and August. The 8-week CEDR clock runs from the filing date regardless.
General information for travel professionals, not legal advice. Compensation depends on the facts of each disruption and the airline’s evidence. MyAirAdvocate prepares claims; it does not represent passengers and takes no percentage of any compensation.