THE AGENT CLAIMS DIRECTORY · EASYJET

Missed connection on easyJet — when it’s claimable, and when it isn’t

Written for travel agents by Nathan Zarcaro, founder of MyAirAdvocate · Updated August 2026

easyJet is point-to-point. Unless both flights sit on one “Worldwide by easyJet” booking, a missed connection is two contracts and the second flight is simply missed — no Folkerts protection, no claim. On a single booking the standard rule applies: 3+ hours late at the end of the journey, compensation on the first flight’s delay.

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QUALIFY IT

One booking, or two?

The whole question is the PNR. Two easyJet flights bought separately — even ten minutes apart, even on the same day — are two contracts. easyJet owes nothing for the second one, and the client rebooks at their own cost. Self-connecting clients are the ones to warn at booking time, not at the gate.

Worldwide by easyJet bookings (the through-ticketing product via Gatwick with partner carriers) are one contract with a protected connection: a missed connection is rebooked at no cost, and Folkerts applies — compensation on the arrival delay at the final destination.

The claim, where it exists, is against the carrier that operated the delayed first flight, for the band matching the whole journey’s distance.

THE MONEY

What is it worth?

£220

Under 1,500 km

£350

1,500–3,500 km

£520

Over 3,500 km

Per passenger, measured on the journey’s great-circle distance.

On a protected booking: distance of the complete journey sets the band — which can push a two-short-flight itinerary into the £350 / €400 band. On separate bookings: nothing under 261, whatever the delay.

THE PUSHBACK

What easyJet will say

For separate bookings easyJet is right, and there is no letter to write. Turn to the client’s travel insurance for missed-departure cover, and to the delayed flight itself — if the first flight alone landed 3+ hours late, that is a normal delay claim regardless of what came after.

For protected bookings easyJet will treat the delay as the feeder’s alone. Restate Folkerts: the measurement is arrival at the final destination.

THE EDGE

What’s specific to easyJet

Self-connection is the easyJet trap: no through-check, no connection protection, no 261 claim on the second flight. Say it at booking; your clients will not read it in the T&Cs.

Worldwide by easyJet is the exception — one contract, protected connection via Gatwick, Folkerts applies. Check the booking confirmation for the product name.

A first flight that was itself 3+ hours late is a clean delay claim whether or not the connection existed.

Reading this as the passenger, not the agent? The plain-English version for your own trip: missed connection compensation, explained.

THE PLAY

How do you file it?

1

Confirm the booking type from the confirmation before anything else.

2

Protected booking: file on the final-destination arrival delay, citing Folkerts (C-11/11).

3

Separate bookings: claim the delayed flight on its own numbers if it qualifies; route the missed second flight to travel insurance.

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AGENTS ASK

Questions agents ask

They left 90 minutes between two easyJet flights at Gatwick and missed the second — claim?

+

Not under 261 if bought separately. Travel insurance with missed-departure cover is the route.

easyJet refused to rebook them for free — legal?

+

On separate bookings, yes. On a Worldwide by easyJet booking, no — rebooking is owed.

Does easyJet through-check bags between its own flights?

+

No. Every easyJet flight is a separate journey with bags reclaimed and re-dropped.

The first flight was 3h 20m late itself — anything?

+

Yes: a standard delay claim for that flight, £220 or £350 depending on distance.

Which carrier pays on a Worldwide by easyJet connection?

+

The operating carrier of the delayed flight. If easyJet fed the delay, easyJet pays; the band follows the whole journey.

General information for travel professionals, not legal advice. Compensation depends on the facts of each disruption and the airline’s evidence. MyAirAdvocate prepares claims; it does not represent passengers and takes no percentage of any compensation.

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